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Privacy Policy

Effective Date: 22nd September 2025
Last Updated: 22nd September 2025

Eteneva Properties Limited (“Eteneva Properties,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, share, and safeguard the information you provide when using our website, services, and platforms.

By accessing or using our website (www.eteneva.com) or any of our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Full name

  • Contact details (phone number, email address, postal address)

  • Identification details (e.g., national ID, passport number where required by law)

  • Payment or billing information

  • Employment details (if provided during consultancy or tenant vetting)

b) Property-Related Information

  • Property ownership details (landlord/landlady information)

  • Property location, size, and value

  • Tenancy agreements, rental history, and payment records

c) Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information (operating system, device identifiers)

  • Pages visited, time spent on pages, and navigation patterns

  • Cookies and similar tracking technologies

d) Third-Party Information

We may receive information about you from:

  • Financial institutions (when linking you for financial assistance)

  • Property listings platforms

  • Marketing partners

  • Publicly available sources

2. How We Use Your Information

We use the information we collect for purposes including:

  1. To provide and improve our property management, estate agency, and consultancy services.

  2. To market properties for sale or rent on behalf of landlords and landladies.

  3. To verify identity and conduct tenant/landlord screening.

  4. To process payments, rental collections, and financial transactions securely.

  5. To link clients to financial institutions for funding assistance.

  6. To comply with legal obligations under the Estate Agents Act Cap 533 and other regulations.

  7. To respond to inquiries, customer support requests, or complaints.

  8. To send updates, newsletters, and promotional content (with your consent).

  9. To monitor website performance, usage trends, and improve user experience.

  10. To enforce our Terms & Conditions and protect against fraudulent or illegal activities.

3. Cookies and Tracking Technologies

  • We use cookies, web beacons, and similar technologies to personalize your experience, analyze website traffic, and improve services.

  • You may choose to disable cookies through your browser settings, but this may affect certain features of our website.

  • Third-party services such as Google Analytics may also place cookies to help us understand site usage.

4. Sharing and Disclosure of Information

We do not sell your personal data. However, we may share information in the following circumstances:

  • With service providers: Third-party companies that assist us with payment processing, IT support, marketing, or customer service.

  • With financial institutions: When linking clients to banks or microfinance institutions for funding.

  • With legal authorities: Where disclosure is required by law, regulation, or legal process.

  • In business transfers: If Eteneva Properties merges, acquires, or sells assets, personal data may be transferred.

  • With your consent: Where you explicitly authorize disclosure.

5. Data Storage and Security

  • We implement strict technical and organizational security measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

  • All financial transactions are encrypted using SSL technology.

  • Access to sensitive information is restricted to authorized personnel only.

  • Despite our efforts, no data transmission over the internet can be guaranteed as 100% secure.

6. Data Retention

  • We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

  • Legal, regulatory, or tax obligations may require us to keep certain records for longer periods.

  • Once retention is no longer required, personal information is securely deleted or anonymized.

7. Your Rights

As a user, you have the right to:

  1. Access the personal data we hold about you.

  2. Request correction of inaccurate or incomplete data.

  3. Request deletion of personal data (subject to legal obligations).

  4. Withdraw consent for marketing or other processing activities.

  5. Restrict or object to certain types of data processing.

  6. Request a copy of your data in a portable format.

Requests to exercise these rights can be made by contacting us (see Section 16).

8. Children’s Privacy

  • Our services are not directed at individuals under the age of 18.

  • We do not knowingly collect personal data from children.

  • If we discover that we have inadvertently collected data from a minor, we will delete it immediately.

9. Third-Party Links

  • Our website may contain links to third-party websites or services.

  • We are not responsible for the privacy practices or content of third-party sites.

  • We encourage users to read the privacy policies of external websites before providing personal data.

10. International Data Transfers

  • While our primary operations are based in Kenya, data may be transferred and stored in other jurisdictions where our partners or service providers operate.

  • We ensure that appropriate safeguards are in place for such transfers.

11. Marketing and Communications

  • With your consent, we may send promotional messages, newsletters, and updates about our services.

  • You can opt out at any time by clicking the “unsubscribe” link in emails or contacting us directly.

12. Legal Basis for Processing (For GDPR Compliance)

For users within jurisdictions covered by GDPR, we process personal data based on:

  • Your consent.

  • Performance of a contract.

  • Compliance with legal obligations.

  • Legitimate business interests.

13. Updates to This Privacy Policy

  • We may update this Privacy Policy from time to time to reflect changes in law, regulations, or business practices.

  • Updated versions will be posted on our website with a revised “Last Updated” date.

  • Significant changes will be communicated directly via email or notices on the website.

14. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising shall be subject to the exclusive jurisdiction of Kenyan courts.

15. Complaints

If you believe your data protection rights have been violated, you may:

  • Contact us directly (see Section 16).

  • File a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Eteneva Properties Limited
📍 Flamingo Towers, 7th Floor, Upperhill along Mara Road, Nairobi, Kenya.
📞 +254 785 669 951
📮 P.O Box 64036-00620, Nairobi, Kenya
📧 info@eteneva.com